1. RETURNS & REFUND POLICY
At Fast Print we know from first-hand experience that printing is a very personal thing. While we do everything we possibly can to surpass your expectations every time, we know that very occasionally a product might not quite hit the spot for your personal needs.
Once a customer purchases a product which has been purchased directly from our website it is backed by our ‘Lifetime Guarantee’, this means that customers have up to 365 days to return the product to us. We are so confident that you will love our vigorously & highly engineered products that we encourage you to try our products and in the unlucky event that you are dissatisfied with our products you can return the product to us for a full refund. Please revert our websites T&C’s.
Exclusive Lifetime Guarantee
We are so confident in the quality and efficacy of our products that we offer an industry-first Lifetime Guarantee across every product in our range. Our Lifetime Guarantee is there for your total peace of mind. Although no other printing company does this, we will take back your product and replace it with a different product at the same value. You can’t say fairer than that!.
Whether it’s 30, 60, 90 or 365 days after you purchased the item, it is covered in our Lifetime Guarantee. All that we ask is that you are responsible for the cost of returning the product back to us.. If you have only had one of the product then we will replace/credit it in full. However if you have used more of the product then we will only be able to offer you a partial credit based on the volume you return. We will weigh the product on its return and credit you the value of the product that is left as FP™ loyalty points straight into your account for you to redeem at your convenience. Simply call our Customer Services Team us on +96264710511 or you can email us at Contact Us and quote your order number, the product you would like to return and we will do the rest.
2. I Would Like to Cancel My Order
If your order is still in our warehouse (highly unlikely as we are that efficient) then we will simply cancel your order and refund you your payment
If your order has already been despatched we will attempt to cancel it at the carriers depot. If we are successful then we will be able to credit your order in full.
Unfortunately if your order is already out for delivery then we will need to charge you for the cost of the delivery.
I Need to Return a Product
We hope you never have the need to return a product to us. However, should this be the case then we want to ensure that the process, is simple, hassle-free and causes you, our customer, the minimum amount of disruption. Unlike many of the Printing companies out there we believe in the quality, effectiveness, and value for money of all of our products and as such we are willing to stand by these claims and are therefore happy to offer a no quibble guaranteed returns service. We are not going to ask you to send us photographs of the product, nor to get written witness statements or notaries so we know you are telling the truth, we already know you’re telling the truth as we trust you.
If you need to return a product simple call our Customer Services Team us on +96264710511 or you can email us at firstname.lastname@example.org and quote your order number, the product you would like to return and the reason you need to return your product. Because we need to track every return to ensure it gets back to us so that we can give you your credit, we are unfortunately unable to accept any returns that do not have an authorised returns number.
We will issue you with a returns number and then send you a label and ask you to attach this to the box. We will then arrange a suitable date to collect the return from you.
My Delivery Has Been Damaged
Although we always take great care in how we treat your order, accidents do happen. If your product has been damaged in transit and you wish to return it then simply contact our Customer Services Team on +96264710511 or via email at email@example.com and we will happily arrange a replacement or refund for you.
One of my Items is Missing From My Delivery
If you think that you have an item or items missing from your order, please first check the despatch note in your box to ensure that there is not more than one box in your delivery. If the product is showing on your despatch note then it should be in the box.
If it’s not then we sincerely apologise, we are only human and do make mistakes from time to time. Simply call our Customer Services Team on +96264710511 or email us at firstname.lastname@example.org with your order details and we will immediately despatch your missing items on a priority next day delivery service.
I Have an Incorrect Item in My Delivery
If we have sent you the wrong item in error then just call our Customer Services Team on +96264710511 or email us at email@example.com, give us the details of the incorrect item and the missing item and we will arrange a collection and re-delivery, obviously all at our own expense.
3. I Have an Extra Item in My Delivery Which I Did Not Order
How long we retain your data
Wow, well firstly thanks for your honesty in letting us know. We do sometimes put freebies inside your order as a way of saying thanks for sticking with us. There will be a note in your documentation if we have done this. If we have genuinely sent you an extra product by mistake then if you would be kind enough to call our Customer Services Team on +96264710511 or email us at firstname.lastname@example.org then we will arrange to collect the item at your convenience.
4. When Will I Receive My Refund or Replacement?
Once we have received your Authorised Return back at FP HQ, we will arrange your refund or replacement product within 48 hours.
5. You Have Tried to Deliver to me But I Wasn’t in
We will make three attempts to deliver to you but if we are unsuccessful with all three then your order will be returned back to FP HQ. Our Customer Services Team will then contact you to discuss what you would like to do. If you request another delivery or delivery to another address then we will, unfortunately, need to charge you for this second delivery charge.
If you would like a refund then we will be happy to arrange this but we will only be able to credit you the cost of the goods and not the delivery charge.
The Small Print
As with all these things, there are some key terms and conditions to read through to avoid disappointment and confusion. Please take the time to read them before submitting any requests.